Our Website Privacy Policy

Last updated: October 21, 2022

This Policy sets out the obligations of Insider Insights Ltd (“we”, “us”, “our”, “the Company”) regarding data protection and the rights of consumers, customers and business contacts (“data subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

The procedures set out in this Policy must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.

The Data Protection Officer is responsible for ensuring implementation and compliance with the requirements of the GDPR and this Policy. That role is held by:

John Sayers

Tel: 020 8947 6438,

Email: john@weareinsider.com

Any questions or concerns about this Policy should be referred in the first instance to the Data Protection Officer.

Insider Insights Ltd (“us”, “we”, or “our”) uses cookies on the https://cxjourneymap.com website (the “Service”). By using the Service, you consent to the use of cookies.

Our commitment to data protection

Insider Insights Ltd takes the issues of data protection and information security very seriously. We are committed not only to the letter of the law, but also to the spirit of the law. We place high importance on the correct, lawful and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals we work with.

Insider Insights Ltd is registered with Information Commissioner’s Office as a data controller (registration reference ZA280334). We abide by the requirements of the GDPR and the Data Protection Act (1998) and by professional codes of conduct established by the Market Research Society (MRS) and by the Association of Qualitative Researchers (AQR).

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we use cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

Third-party cookies

We do not use Third-party cookies on this service.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and you will need to login every time you use the service.

For the Chrome web browser, please visit this page from Google:


For the Internet Explorer web browser, please visit this page from Microsoft:


For the Firefox web browser, please visit this page from Mozilla:


For the Safari web browser, please visit this page from Apple:


For any other web browser, please visit your web browser’s official web pages.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

Network Advertising Initiative: http://www.networkadvertising.org/